I just got this maybe an hour ago. I am impressed with the packaging and the laser looks to be in good condition. My only complaint is that there is no set of instructions for putting it together. This is being resolved because customer service is very helpful. Pascal is very active on Facebook and reaches out to you very fast. Would highly recommend working with this company. This is a very different experience from my purchasing a CO2 laser off of Ebay. There was no customer support and no way to contact them. So if you are looking for a fiber laser, highly recommend this company.

I spent a few weeks researching laser machine. I went with Pascal because he was the most professional. Help me with all the questions and not just copy-paste responses. It was my first Alibaba purchase so I was a little bit wary. The laser arrived yesterday in great condition. It was well packed and arrived very fast. Any future laser purchases will be through Liaocheng Haotian Machinery.

the laser was shipped very fast and minimal delays in customs. it arrived packaged in a very secure crate and nothing was damaged. Fair price and great service. I would buy from this vendor again.

unbelievable purchasing experience from start to finish, I would have no hesitation recommending to others, i will be back for a Co2 laser in the future 😀

Well packed. It took me 15 mins to unpack to the machine was up and running. wow.. this is really fast engraving machine. My old co2 gantry will sure be collecting some dust 🤪 Thanks for the awesome product and service from you. Highly recommended to other buyers.

Can't say I'm more pleased with the order. The communication with Pascal Liu was outstanding and the 1 week delivery time blew my expectation out of the water. I would absolutely order again!

always great customer service and quality machines. My 3rd from this company.

Very well packaged. Shipping exceptionally fast. Excellent communication from initial contact and still ongoing. Knowledgeable and extremely helpful with any and all questions. Highly recommend.

Finally received our chiller last night and was able to start doing some test! Both the laser and chiller was sent out at the same time but ups was horrible about keeping them together and updating tracking. Set up was smooth, a few issues with getting ezcad 2 installed and with auto focus but Pascal Liu and Mark were awesome about getting things fixed right away. They have both bent over backwards to help me. I will definitely be buying another one from them in the future!

Amazing service and fast shipping. Always there to answer questions. The Laser was packaged very well. Will do business with again!!

Pascal and his team at Hoatian lasers has absolutely went above and beyond. Any hesitation to buy from them should be immediately dispelled. Wonderful experience all around.

what can I say, Pascal is the best to deal with hands down. had some issues at customs but it was sorted out and he helped me through it. only annoyance was I had asked for it to come shipped with a keyed switch and that was missed. Not the end of the world but everything they said would be there was and it's working amazing.

I have been very happy with my purchase. Questions that I have had have been responded to very quickly. He has even checked in a few times to see how things are going. I will definitely order from him again.when the time comes for a new or different machine.

quality seems excellent. customer service has been outstanding. I have no complaints from the sellers aspect. The only issue I had was with delivery and the carrier used. the crate was Damaged on Shipping and was outside of the seller control